Help
Short guides for each step. Pick where you are.
Set up
Sell
Questions
Cost
What does it cost?
€26/month or €228/year, plus 10 % per paid ticket (min €0.50). + VAT (if due). Stripe’s card fees are separate.
Why a monthly fee on top of the 10 %?
The 10 % sits inside the price your buyer pays. The subscription pays for your storefront, the checkout and your buyer lists.
Is there a free trial?
Yes: 7 days, or 1 month with another organizer’s code. A card is needed to start; nothing is charged until the free days end. Once per account.
Do I need a card?
Not to build your storefront and events. You add it when you publish, and you can cancel in Billing.
Money
When do I get the money?
Each payment shows in your Stripe account when your buyer pays. Stripe then pays out to your bank; the first payout usually takes 7–14 days.
Can buyers pay without a card?
No. Buyers pay by card. MB WAY and Multibanco are not available.
Does VagaViva hold my money?
No. Buyers pay into your own Stripe account. Stripe takes our commission from each payment.
Who invoices whom?
You invoice your buyers; the ticket is not an invoice. We invoice you for the subscription and the commission, by e‑mail.
Setting up
Do I need a company or an open atividade?
You need a Portuguese NIF with an open atividade, or an EU VAT number registered in VIES.
How to open an atividade →Is the admin in English?
Yes. Your storefront is in Portuguese and English; the admin, where you manage events, is in English. The guides name every button.
Does VagaViva touch my Instagram account?
No. You paste a link to a post. There is no Instagram login and nothing connects to your account.
Can I have more than one storefront?
No. One account has one storefront. You can change its name and address in Settings.
Selling
Why are my sales closed or paused?
Closed: the closing time you set has passed. Paused: Stripe can’t take payments, or your tax number can’t be verified. The banner in your admin says what to do.
How do I check people in at the door?
Your buyer gives the ticket number, the PIN and their name. You find them on your buyer list — download it from the event’s “Buyers” page.
What if I cancel an event?
You refund every buyer from your own Stripe account. We return our commission on each full refund. Write to your buyers yourself.
Refunds and cancellations →BuyerBought a ticket?
Your ticket link is in the e‑mail you got when you paid. For refunds or complaints, open the organizer’s page and tap “Help”.